GENERAL The sales contract will only become definitive once RADPER has expressly accepted the order, in the form of an order acknowledgement, and once the purchaser has accepted our general terms and conditions of sale, to which no derogation will be made.
If you do not cancel your order within 8 clear days (as evidenced by the postmark), your acceptance will be deemed to have been accepted.
However, the absence of an acknowledgement of receipt cannot be used by the purchaser to cancel or modify his order without RADPER’s agreement. VALIDITY OF THE OFFER AND ITS PRICE Our prices are exclusive of tax and are valid for 1 month. DELIVERY METHOD Products are delivered to the address indicated by the purchaser on the order form and only in the geographical areas we serve.
All products leave our premises in perfect condition.
It is the purchaser’s responsibility to inform the carrier (or letter carrier) of the slightest trace of impact (holes, traces of crushing, etc.) on the parcel, and if necessary to refuse the parcel.
A new identical product will then be returned to you free of charge.
The exchange of any product declared, after the fact, to have been damaged in transit, without any reservation having been made on receipt of the parcel, will not be accepted.
As with any shipment, it is possible for the product to be delayed or lost.
In such a case, we contract the carrier to start an investigation.
Every effort will be made, for as long as necessary, to find the parcel.
If necessary, the retailer will be reimbursed by the carrier and will deliver a new identical parcel at his own expense.
We accept no responsibility for longer delivery times caused by the carrier, particularly in the event of loss of products, bad weather or strikes.
The delivery time is given as an indication only and a delay in delivery cannot in any case justify a cancellation of the order or a penalty for delay.
Furthermore, RADPER shall not be held liable in the event of force majeure or when the fault is attributable to the purchaser. DELIVERY PROBLEM DUE TO THE CARRIER Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of a “handwritten reserve”, accompanied by the purchaser’s signature.
At the same time, the purchaser must confirm this anomaly by sending a registered letter with acknowledgement of receipt to the carrier within two (2) working days of the delivery date, setting out the aforementioned complaints.
The buyer must send a copy of this letter to RADPER’s address.
Without this report, we will not proceed with any exchange. DELIVERY ERRORS The purchaser must submit to RADPER, on the day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form.
After this deadline, all claims will be rejected.
The formulation of this complaint to RADPER can be made to the address of RADPER. Any complaint not carried out in the rules defined in this document and within the time limits could not be taken into account and will release RADPER of any responsibility with respect to the purchaser.
In the event of a delivery error or exchange, any product to be exchanged or reimbursed must be returned to RADPER as a whole and in its original packaging in perfect condition to RADPER’s address.
In order to be accepted, all returns must be reported and have the prior agreement of RADPER, which in the case of agreement will resend the package to the correct address.
RADPER is responsible for shipping costs, except in the case where the product does not correspond to the original declaration made by the purchaser in the return form. PRODUCT GUARANTEE The present provisions cannot deprive the buyer of the legal guarantee which obliges the professional seller to guarantee the buyer against all consequences of hidden defects in the item sold.
The buyer is expressly informed that RADPER is not the manufacturer of the products presented on our site and that RADPER declines all responsibility for defective products.
Consequently, in the event of damage caused to a person or property by a product defect, only the manufacturer’s responsibility may be sought by the consumer, on the basis of the information appearing on the packaging of the said product.
The warranty period is the same as that of the manufacturer.
Excluded from this warranty are all products modified or repaired by the customer or by any entity other than the service providers chosen by RADPER.
The warranty may be extended in accordance with the terms and conditions stipulated by RADPER. RIGHT OF WITHDRAWAL AND RETURN OF GOODS The right of withdrawal applies only to natural persons.
In accordance with articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his own expense, any products that do not suit him.
This period runs from the day of receipt of the consumer’s order.
All returns must be notified in advance to RADPER’s customer service department.
The product must be returned to RADPER’s address.
Sensitive products must not have been unsealed, in order for the consumer to benefit from the right of withdrawal.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale, will be taken back.
Any product that has been damaged, or whose original packaging has been damaged, will not be reimbursed, taken back or exchanged.
This right of withdrawal is exercised without penalty, with the exception of shipping and return costs.
In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid, or an exchange of the product.
In the case of an exchange, the return will be at the consumer’s expense.
If the right of withdrawal is exercised, RADPER will make every effort to reimburse the consumer within fourteen (14) days.
Beyond this period RADPER does not accept any return of goods without prior authorization and in no case special material or material with more than two months of delivery. Accepted returns of goods not attributable to RADPER will in all cases be subject to a reduction of at least 40% of the invoice value. RIGHTS OF USE The use of trademarks and images on the site is strictly forbidden. FORCE MAJEURE Neither party shall be deemed to have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event of force majeure.
Force majeure shall mean any irresistible event or circumstance, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware of the event. The two parties will then meet, within a period of three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which performance of the contract will continue.
If the case of force majeure lasts longer than one month, the present terms and conditions may be terminated by the injured party.
The following are expressly considered as cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.
PARTIAL NON-VALIDATION If one or more stipulations of these general terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.
NON-WAIVER The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions of sale shall not be interpreted for the future as a claim to the obligation in question.
APPLICABLE LAW These terms and conditions are governed by French law.
This applies to both substantive and formal rules.
In the event of a dispute or claim, the buyer should first contact RADPER for an amicable solution. PERSONAL DATA PROTECTION All the data you provide us with is used to process your orders.
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, you have the right to rectify, consult, modify or delete any data you have provided to RADPER.
This right can also be exercised online. PRICES, PAYMENT TERMS AND RESERVATION OF TITLE Our prices are not binding for orders identical to previous orders.
We reserve the right to update prices within the limits of the law.
For certain supplies, a deposit will be required at the time of order. The delivery period will only begin once RADPER has received the deposit. All orders under 50 euros (excl. VAT) are payable on receipt and are subject to a surcharge of 9.90 euros (excl. VAT).
Non-compliance with a due date will automatically result in all sums due being payable, the conditions granted being called into question, and RADPER may cancel, if it so wishes, any order of its choice that it may still have in its portfolio.
Any account which has not been activated within one year of being opened will be cancelled.
In accordance with law 80.335 of 12.05.80, goods sold by RADPER remain its entire property until full payment has been received. PENALTIES FOR LATE PAYMENT In the event of late payment, penalties will be calculated on the basis of the refinancing rate of the European Central Bank (ECB) plus 10 points, per day of delay. The fixed indemnity of €40 for collection costs is due by operation of law from the first day of late payment.
In the event that full payment is not received by the date agreed between the parties, RADPER reserves the right to take back delivery and dissolve the contract. DISPUTES All orders placed via the RADPER website imply the customer’s acceptance of RADPER’s general terms and conditions of sale without restriction.
In the event of a sale to a legal entity, any dispute relating to the sale (price, GTC, products, etc.) will be subject to French law before the Commercial Court of RADPER’s registered office.